HR performance2025
87.4%
KPI score overview
Data Analyst · Tehran, Iran
Turning data into decisions.
I turn complex operational data into clear dashboards, reliable insights, and practical actions that help teams make better decisions.
Operational overviewLive
Records24.8K
Quality96%
Trend+18%
Data sources04
4
Customer operations
Human resources
Contact center
Selected work
Projects that turn
analysis into action.
Focused analytics work across forecasting, ordering optimization, HR performance, and process improvement.
About me
Meet Pegah.
I’m a data analyst with 2.5+ years of hands-on experience across customer operations, human resources, and contact center analytics.
My work covers the complete analysis lifecycle—from collecting and cleaning data to exploratory analysis, visualization, and decision-ready reporting. I build clear dashboards and translate complex findings into practical recommendations for stakeholders and management.
CurrentlyData Analyst
CompanyDaria Hamrah Paytakht
Based inTehran, Iran
Analytics ecosystem
Python
SQL
BI
FROM
DATA
to insight
01 · Collect
02 · Analyze
03 · Visualize
Analysis process
From raw data
to clear direction.
A structured approach that keeps analysis reliable, relevant, and easy to act on.
Understand the question
Align the business goal, stakeholders, metrics, and available data before analysis begins.
Prepare the data
Collect, validate, clean, and structure datasets so the analysis rests on a reliable foundation.
Analyze and model
Explore patterns, monitor KPIs, and use statistical or machine learning methods where they add value.
Visualize and communicate
Turn findings into clear dashboards, reports, and recommendations designed for decision-makers.
Core capabilities
Analysis built
for real decisions.
End-to-end analytical support for teams that need stronger reporting, clearer performance visibility, and useful insights.
Start a conversationData collection & cleaning
Preparing structured, dependable datasets for meaningful analysis.
KPI definition & monitoring
Building indicators that make operational and HR performance visible.
Dashboards & reporting
Designing transparent reports with Python, Dash, Plotly, and Power BI.
Exploratory analysis
Finding patterns, performance gaps, and improvement opportunities.
Forecasting & machine learning
Using historical data and models to support stronger planning.
Database-driven analytics
Working with PostgreSQL, MongoDB, and backend concepts in Django.
Background
Experience &
education.
A foundation in Industrial Engineering, strengthened by hands-on analytics across real operational environments.
Work experience
Aug 2023 — PresentCurrent
Data Analyst
Daria Hamrah Paytakht · Iran
- Define, track, and monitor KPIs across HR and Contact Center operations.
- Deliver end-to-end data analysis, from collection and cleaning to visualization.
- Build business-focused dashboards using Python, Dash, and Plotly.
- Translate operational data into insights and recommendations for management.
2018 — 2020
Academic Support & Math Instructor
Moalefan Institute · Iran · Part-time
Supported students with exam preparation, mathematical problem solving, and focused tutoring sessions.
Education
2022 — 2024GPA 19.5
M.Sc. Industrial Engineering
Systems Optimization
Islamic Azad University, Science and Research Branch · Tehran, Iran
2017 — 2021GPA 17.9
B.Sc. Industrial Engineering
Islamic Azad University, Tehran West Branch
Tehran, Iran
Data Analyst
Tose’e Development Institute
2.5+
Years of hands-on
analytics experience
02
Industry-focused
analytics projects
19.5
Master’s degree
GPA
4/5
English proficiency
across all skills
Quick answers
A little more
about my work.
Have a different question or a project in mind? I’m only an email away.
Ask a questionI have hands-on experience with customer operations, human resources, contact center performance, and spare-parts ordering and consumption data.
My toolkit includes Python, Dash, Plotly, Microsoft Power BI, PostgreSQL, MongoDB, and Django for developing my backend knowledge.
I work end to end: data collection, cleaning, exploratory analysis, KPI definition and monitoring, visualization, reporting, and communicating recommendations.
I’m based in Tehran, Iran, and currently work as a Data Analyst at Daria Hamrah Paytakht.
Available for meaningful work
Have data.
Need clarity?
Let’s turn your operational questions into insights your team can use.